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Cancellation Policy

There is a $25.00 minimum cancellation fee once your “future” reservation request have been processed.
Short/Late notice & within 48 hours cancellation requests will have a variable fee based on how short of a notice the request is received
(see Short/Late notice charge schedule below).
Note: Please make sure you understand our cancellation policies before submitting your request.

Minimum cancellation fee

$25.00 cancellation fee once your “future” reservation has been processed and a confirmation email has been sent to you according to our system’s email log.
Note: due diligence on your part is required by providing a correct email address and checking your inbox/junk/spam folder. You must review and verify that all vital information contained within your trip confirmation is accurate paying special attention (but not limited) to: Pickup date & time, Flight number, Pickup/Drop-off Locations and Contact mobile phone number.

‹ Cancellations within 48 hours (Waived if your flight is cancelled) ›

  • Regular 3-Pax ~ 4-Pax Sedan: $50.00
  • Luxury imports (Mercedes S/BMW 7/Audi 8) : $100.00
  • 4-Pax Lincoln MKT SUV: $60.00
  • 6-Pax SUV (Suburban/Escalade): $70.00
  • 8-Pax Stretch Limousine: $80.00
  • 10-Pax stretch limousine: $90.00
  • SUV Stretch Limousines: $125.00
  • 10-Pax ~ 15-Pax van: $75.00
  • 24-Pax ~ 36-Pax minibus: $100.00
  • 40-Pax ~ 56-Pax motorcoach: $200.00

‹ Short & Late notice cancellations (2 ~ 6 hours before scheduled pickup time) ›

  • Regular 3-Pax ~ 4-Pax Sedan: $75.00
  • Luxury imports (Mercedes S/BMW 7/Audi 8) : $150.00
  • 4-Pax Lincoln MKT SUV: $90.00
  • 6-Pax SUV (Suburban/Escalade): $105.00
  • 8-Pax Stretch Limousine: $120.00
  • 10-Pax stretch limousine: $140.00
  • SUV Stretch Limousines: $125.00
  • 10-Pax ~ 15-Pax van: $125.00
  • 24-Pax ~ 36-Pax minibus: $150.00
  • 40-Pax ~ 56-Pax motorcoach: $300.00

‹ No-show and cancellations with less than two hours ›

When cancelling with less than two hours, the cancellation fee could be up to the full reservation amount.
No-shows or cancellations while the car is on-location (or has been dispatched to the pickup location), are subject to a full charge.

Now create your username & password to access your concierge account.

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